Privacy Policy
Effective Date: January 1, 2025
1. Information We Collect
BrokerPayHQ ("we," "us," or "our") collects information you provide when creating an account and using our platform, including:
- Account Information: Name, email address, password, brokerage name.
- Agent Data: Agent names, email addresses, phone numbers, license numbers, addresses.
- Transaction Data: Property addresses, MLS numbers, close dates, commission amounts, sale prices.
- Usage Data: IP addresses, browser type, pages visited, timestamps.
2. How We Use Your Information
- To provide, maintain, and improve our commission disbursement services.
- To generate statements, reports, and PDF documents.
- To send transactional emails (e.g., statement delivery).
- To ensure security and prevent fraud.
- To comply with legal obligations.
3. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Email delivery (SendGrid), hosting, and infrastructure providers who assist in operating our platform.
- Legal Requirements: When required by law, subpoena, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Transaction and statement data is retained for a minimum of 7 years for compliance purposes. You may request deletion of your account by contacting us.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS), secure password hashing (bcrypt), role-based access control, and audit logging of all data access.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Data portability.
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.
8. Children's Privacy
BrokerPayHQ is not intended for individuals under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by posting the updated policy on our website.
10. Contact Us
If you have questions about this privacy policy, please contact us at [email protected].